fg55 Privacy Policy — How We Protect Your Data
At fg55, safeguarding the personal information of every player across Bangladesh is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and secured, and the rights you hold over your own information. We are committed to full transparency in all data handling practices.
Six Pillars of the fg55 Privacy Framework
These principles govern every decision fg55 makes about the collection, use, and protection of your personal data. They reflect our commitment to operating a safe and trustworthy platform for players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh.
Important Notice: This Privacy Policy applies to all users of the fg55 platform, including visitors who have not registered an account. By accessing fg55.io or using any fg55 service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of the fg55 platform immediately.
Overview
fg55 ("fg55", "we", "us", "our") operates the online casino and sports betting platform accessible at fg55.io. As part of delivering this service to players across Bangladesh and internationally, fg55 necessarily processes certain categories of personal data about its registered users, prospective users, and platform visitors.
This Privacy Policy sets out in plain, accessible English exactly what personal data fg55 collects, the lawful basis on which it is processed, the purposes for which it is used, how long it is retained, with whom it is shared, and the rights that you hold as a data subject. This policy should be read alongside the fg55 Terms and Conditions and Responsible Gaming Policy, both of which are published on this platform and form part of the overall agreement between you and fg55.
fg55 is committed to processing personal data fairly, lawfully, and transparently in accordance with internationally recognised data protection principles. We do not engage in profiling for advertising purposes, we do not sell your personal information, and we employ robust technical and organisational measures to protect the data entrusted to us.
Data Controller
For the purposes of this Privacy Policy, fg55 acts as the data controller in respect of the personal data collected through the fg55.io platform. As data controller, fg55 determines the purposes and means by which your personal data is processed.
All data protection enquiries, subject access requests, and complaints regarding the handling of personal data should be directed to the fg55 data protection contact point:
- Email: [email protected]
- Website: fg55.io
- Support Hours: 24 hours a day, 7 days a week
- Response Language: English
Please include "Privacy Request" in the subject line of any data protection communication to ensure your enquiry is routed to the appropriate team without delay.
Personal Data We Collect
The categories of personal data that fg55 collects and processes in connection with the operation of its platform are set out in the table below. The specific data points collected from any individual user will depend on the nature and extent of their interaction with fg55.
| Category | Data Points Collected | Collection Stage |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number, passport number, photograph | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, residential address (street, city, postcode), city (e.g., Dhaka, Chittagong, Sylhet) | Registration |
| Financial Data | bKash / Nagad / Rocket mobile wallet numbers, bank account details (where used), Visa / Mastercard last four digits, deposit and withdrawal transaction records | First deposit & ongoing transactions |
| Account Data | Username, encrypted password hash, account balance, bonus balance, transaction history, wagering history, self-exclusion status | Ongoing platform use |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session timestamps, referral URL | Automatic — all site visits |
| Usage Data | Pages visited, games played, bet amounts, sport markets accessed, session duration, click patterns, search queries within the platform | Automatic — logged-in sessions |
| Communications Data | Content of support chat transcripts, email correspondence with the fg55 team, complaint records | When you contact fg55 support |
| Verification Documents | Scanned or photographed copies of government-issued ID, proof of address documents, proof of payment method ownership | KYC verification & withdrawal processing |
Special Category Data: fg55 does not intentionally collect special category personal data (such as health data, biometric data, or data revealing racial or ethnic origin) except where strictly necessary for responsible gaming assessments conducted at the request of the player. Any such data is processed only with the player's explicit consent and is treated with the highest level of security.
How Personal Data Is Collected
fg55 collects personal data through the following channels:
4.1 Direct Collection
Data you provide directly when you: create an fg55 account; complete the KYC identity verification process; submit a deposit or withdrawal request; contact the fg55 customer support team; respond to a promotional communication; or set up responsible gaming tools such as deposit limits or self-exclusion.
4.2 Automated Collection
Technical and usage data is collected automatically when you visit fg55.io or use the fg55 platform, whether or not you are logged in to an account. This data is collected via server logs, browser cookies, and analytics tracking technologies. Please refer to Section 10 of this policy for detailed information about cookies and how to manage your cookie preferences.
4.3 Third-Party Sources
fg55 may receive personal data about you from the following third-party sources where this is necessary for the provision of the service: identity verification and KYC service providers; fraud detection and anti-money laundering (AML) screening services; payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay); and credit reference or sanctions screening agencies where required by applicable law.
Purposes of Processing
fg55 processes your personal data for the following purposes:
- Account Management: Creating, maintaining, and administering your fg55 player account, including processing deposits, withdrawals, and bonus awards.
- Identity Verification: Confirming that you meet the 21+ age requirement, verifying that you are who you claim to be, and complying with Know Your Customer (KYC) obligations.
- Payment Processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, and bank transfer channels, and processing withdrawal requests to your verified payment method. All balances are held in Bangladeshi Taka (৳).
- Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, bot usage, and other prohibited conduct as defined in the fg55 Terms and Conditions.
- Responsible Gaming: Monitoring player behaviour to identify potential indicators of problem gambling and administering responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion arrangements.
- Customer Support: Responding to your support enquiries, processing complaints, and maintaining records of communications.
- Legal Compliance: Meeting our obligations under applicable anti-money laundering legislation, record-keeping requirements, and any other legal or regulatory obligations that may apply to the operation of the fg55 platform.
- Platform Improvement: Analysing aggregated, anonymised usage data to understand how the platform is used, to identify technical issues, and to improve the overall player experience.
- Marketing Communications: Sending you relevant promotional communications about fg55 bonuses, tournaments, and new game releases, subject to your communication preferences. You may opt out of marketing communications at any time by contacting [email protected].
Legal Basis for Processing
fg55 processes your personal data on the following legal bases:
- Contract Performance: Processing that is necessary to deliver the fg55 service to you as a registered player, including account management, payment processing, and game delivery.
- Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and mandatory record-keeping obligations.
- Legitimate Interests: Processing necessary for fg55's legitimate interests in operating a secure, reliable, and commercially viable platform, including fraud prevention, platform security, and internal analytics — provided such interests are not overridden by your fundamental rights and freedoms.
- Consent: Where no other legal basis applies, fg55 will request your explicit consent before processing your personal data. You have the right to withdraw consent at any time by contacting [email protected], without prejudice to the lawfulness of processing carried out prior to withdrawal.
Data Sharing & Third-Party Disclosure
fg55 does not sell, rent, or otherwise commercially transfer your personal data to third parties. Data is shared only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:
7.1 Service Providers
fg55 engages trusted third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include: identity verification and KYC service providers; payment processing partners (including bKash, Nagad, Rocket, Upay, and card processing intermediaries); IT infrastructure and hosting providers; fraud detection and AML screening vendors; and customer support platform operators.
7.2 Game Software Providers
In order to deliver casino and live dealer games, certain technical data (such as player session tokens and game round identifiers) is shared with licensed game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own data processing environments and are contractually bound to handle such data securely.
7.3 Legal and Regulatory Disclosure
fg55 may disclose personal data to law enforcement agencies, courts, regulators, or other public authorities where required to do so by applicable law, by a valid court order, or where disclosure is necessary to protect the rights, property, or safety of fg55, its players, or the general public.
7.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of the fg55 business, personal data held by fg55 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
Data Retention
fg55 retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide:
- Active account data: Retained for the duration of the account's active status and for a minimum of five years following account closure.
- Transaction records: Retained for a minimum of five years following the date of the transaction, in compliance with financial record-keeping obligations.
- KYC verification documents: Retained for a minimum of five years following account closure or the completion of the last transaction, whichever is later.
- Customer support communications: Retained for a minimum of two years following the resolution of the relevant enquiry or complaint.
- Technical and usage logs: Typically retained for twelve months, after which they are aggregated, anonymised, or deleted.
- Marketing consent records: Retained for the duration of the account and for one year following any withdrawal of marketing consent.
Following the expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where deletion is not technically immediately possible (for example, where data is held in backup systems), fg55 will ensure that the data is isolated from further processing pending its deletion.
Security Measures
fg55 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL Encryption: All data transmitted between your browser or device and fg55.io is encrypted using SSL (Secure Socket Layer) technology. This applies to all page requests, login sessions, deposit and withdrawal transactions, and support communications conducted through the fg55 platform.
- Password Security: User passwords are never stored in plain text. fg55 uses industry-standard one-way hashing algorithms with salting to store password credentials securely. You are responsible for choosing a strong, unique password and maintaining its confidentiality.
- Access Controls: Access to personal data held by fg55 is restricted on a strict need-to-know basis. Only authorised personnel who require access to personal data to perform their role are granted such access, and all access is logged and auditable.
- Payment Security: Payment details processed via bKash, Nagad, Rocket, Visa, and Mastercard are handled through tokenised, encrypted payment channels. fg55 does not store complete card numbers or mobile wallet PINs on its own servers.
- Fraud Detection Systems: Automated fraud detection and AML screening systems monitor transactional activity on the platform in real time to identify and respond to suspicious patterns promptly.
- Regular Security Reviews: fg55 conducts periodic reviews of its security practices, infrastructure configurations, and data handling procedures to identify and address potential vulnerabilities.
Important: While fg55 takes all reasonable technical and organisational measures to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your account has been compromised, please contact [email protected] immediately.
Cookies & Tracking Technologies
fg55 uses cookies and similar tracking technologies on the fg55.io website to support the operation of the platform, enhance the user experience, and collect analytical data about how the platform is used. The following categories of cookies are used:
10.1 Strictly Necessary Cookies
These cookies are essential for the fg55 platform to function and cannot be disabled. They are used to maintain your login session, remember your language and display preferences within a session, and ensure the security of your account. No personal data collected via strictly necessary cookies is used for marketing purposes.
10.2 Performance and Analytics Cookies
These cookies collect aggregated, anonymised information about how visitors use the fg55 platform, including which pages are visited most frequently, how long users spend on each page, and where users navigate after viewing a particular page. This information is used solely to improve the platform and does not identify individual users.
10.3 Functional Cookies
Functional cookies allow the fg55 platform to remember choices you have made — such as your preferred game display settings or last-visited game category — to provide a more personalised experience during your session.
10.4 Managing Your Cookie Preferences
You can control the use of non-essential cookies through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the fg55 platform. Instructions for managing cookies are available in the help documentation for all major browsers including Chrome, Firefox, Safari, and Edge.
Your Data Rights
As a data subject, you hold the following rights in respect of the personal data that fg55 processes about you. To exercise any of these rights, please contact the fg55 support team at [email protected] with the subject line "Data Rights Request".
- Right of Access: You have the right to request a copy of the personal data that fg55 holds about you and information about how it is processed. fg55 will respond to subject access requests within 30 days.
- Right to Rectification: If any personal data that fg55 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented without undue delay.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis applies. This right is subject to any overriding legal obligation to retain the data.
- Right to Restrict Processing: You may request that fg55 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being verified following a rectification request.
- Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data where that processing is based on the legitimate interests of fg55. You also have an unconditional right to object to the processing of your data for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
Response Timeframes: fg55 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reasons for it within the initial 30-day period.
Minors & Age Policy
The fg55 platform is strictly intended for use by adults aged 21 years and above. fg55 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, we will take immediate steps to delete that data and close the associated account.
Parents and guardians who believe that a minor in their care may have registered on the fg55 platform or submitted personal data are urged to contact us immediately at [email protected]. fg55 treats all such reports with the highest priority and will act swiftly to investigate and resolve the matter.
fg55 employs age verification measures as part of its KYC process, including documentary verification of date of birth. Players who cannot provide satisfactory proof of age will not be permitted to deposit, wager, or withdraw on the platform. Please see our Responsible Gaming policy for further information on our 21+ commitment.
International Data Transfers
The fg55 platform serves players primarily located in Bangladesh. In delivering the platform, certain personal data may be transferred to and processed in countries outside Bangladesh, including the countries in which fg55's technology infrastructure providers, game software vendors, and KYC service partners are based.
Where personal data is transferred internationally, fg55 takes appropriate steps to ensure that the transfer is subject to adequate safeguards, including contractual protections between fg55 and the relevant recipient. fg55 does not transfer personal data to any third-party organisation that does not provide a level of data protection consistent with the principles set out in this Privacy Policy.
Third-Party Links
The fg55 platform does not contain links to third-party websites as a general design principle. In the event that any reference to a third-party service or product appears on the platform, fg55 does not accept any responsibility for the privacy practices or content of those third parties. This Privacy Policy applies exclusively to data processing carried out by fg55 through the fg55.io platform and does not extend to any external websites, applications, or services.
Policy Changes
fg55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the fg55 platform. When material changes are made, fg55 will notify registered players via the email address associated with their account and display a prominent notice on the fg55.io platform for a period of not less than seven days before the changes take effect.
The date of the most recent update to this Privacy Policy is displayed at the top of this document. We encourage you to review this Privacy Policy periodically to remain informed about how fg55 protects your personal information. Your continued use of the fg55 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or about the way in which fg55 handles your personal data, please contact our team using the details below. All data protection communications should be submitted in English and directed to the attention of the fg55 Privacy Team.
- Email: [email protected]
- Subject Line: Privacy Request / Data Rights Request / Privacy Complaint
- Response Time: Within 24 hours for general enquiries; within 30 days for formal data rights requests
- Support Hours: 24 hours a day, 7 days a week, 365 days a year
- Website: fg55.io
Effective Date: This Privacy Policy is effective as of 2026 and supersedes all previous versions. Players who registered prior to this effective date are subject to this Privacy Policy from the date they are notified of the update and continue to use the fg55 platform.
Ready to Experience fg55?
Now that you understand how fg55 protects your privacy and personal data, explore everything our platform has to offer — from live cricket betting and premium slots to an immersive casino experience. Your data is safe with us every step of the way.